PAYMENTS

Cedar Ridge Fabrication accepts credit card, check, money order, bank transfer, PayPal, and cash payments. Additional charges may apply for international payment methods and/or digital payments that require processing fees, generally 3%-7% when applicable.

DEPOSITS

All deposits and payments are part of a final transaction and are non-refundable.
Responsibility for ordering the correct size, material, and format are the sole responsibility of the customer.

REFUNDS, RETURNS & EXCHANGES

All requests for refunds, returns, or exchanges must be made within 30 days of the date of order.

Any products purchased from an approved third party vendor must be returned to the place of purchase.

Exchanges are accepted on production components and small parts only. Items requiring refinishing or other cosmetic repair may be subject to additional charges.

All information subject to change without notice.

CUSTOM PARTS

All custom part orders, are covered under our warranty with repair or replacement at the sole discretion of Cedar Ridge Fabrication. We do not accept returns or issue refunds on custom or semi-custom orders. Please order carefully and accordingly.

RESTOCKING CHARGES

Returns on parts items with a sale price of $150 or more may be subject to a 10% restocking fee. Items requiring refinishing or other cosmetic repair may be subject to additional charges.

SHIPPING CHARGES

Buyers are responsible for any and all costs associated with shipping to and from Cedar Ridge for returns or exchanges.

DELIVERY

We look forward to getting you out riding as soon as possible.

Orders of regular in-stock items placed through our online store often ship the same day and generally ship within two business days. Delivery lead-times of our made-to-order custom parts vary, depending on our current queue and complexity of custom fabrications, retrofits, and repairs.

Turn around and delivery times are referenced from the date a project starts: order placed, custom components selected, any customer-supplied materials in hand. Work requiring coordination with third parties such as final finish covering with paint, powder coat, anodizing, or plating may be subject to additional delays.

Occasionally we are able to expedite a product or service for an additional fee. Rush fees vary according to the details of the project, are a minimum of $250, are offered as a convenience and are not always available or applicable.

We may be able to turn your project around faster, but please be prepared to wait for the duration. Times indicated are estimates only; we cannot guarantee any delivery date or turnaround time.

SHIPPING

Primarily, we use FedEx Ground or USPS Priority Mail for outbound shipments. Shipping charges are based on the value of your order and the rates at the time of shipping.

All outbound parcel shipments from Cedar Ridge Fabrication will include a tracking number. Once an outbound package is transferred to the shipping carrier, you can track your order using the carrier’s tracking system.

For semi-custom and custom parts and services, when work on your project is finished we will send an invoice for any balance due and/or the cost of return shipping, when applicable.

INTERNATIONAL SHIPPING

We ship worldwide and are more than happy to facilitate return shipping to locations outside of the United States.

International shipping rates are calculated for the actual package at the time of shipment. Any estimates provided are estimated and can change at any time due to a number of reasons beyond our control including seasonal and daily fluctuations in carrier rates.

Please note that any customs clearances and/or import duties or fees are the sole responsibility of the customer.

SHIPPING TO
CEDAR RIDGE FABRICATION

Please DO NOT SHIP any items without prior authorization from Cedar Ridge Fabrication.
We cannot assume liability for any items shipped to our shop without specific instruction to do so. Contact us before you ship, please.

INSURANCE

We strongly recommend shipping with insurance for a value you feel comfortable with as compensation should the package be destroyed or lost in transit. It is rare, but it does happen.

CARRIERS

We prefer and strongly recommend FedEx. Use standard UPS at your own risk.

STORE DROP-OFF / PICK-UP

Customers are welcome to drop off at our Portland facility with a scheduled appointment. Please contact us with a date and time that will work for you and we will accommodate your schedule to the best of our ability. No appointments are set without our confirmation of availability. We are generally in the shop Monday through Friday from 9 am until 5 pm, and occasionally available on Saturday and Sunday by appointment.

PACKAGING

Please take care when packaging your items to prevent damage. Please be sure that the box and materials used are appropriate size/structure for the items that you are shipping to arrive without damage.

Careful packaging only needs to protect the parts from excess movement and/or abrasion with other parts or the box material. It is not necessary to mummify your parts in foam or tape that require careful cutting in numerous places to remove.

Please DO NOT USE PACKING PEANUTS because they do a poor job protecting parts and make a mess when unboxing. Please use wadded up paper or other recyclable materials.

Please include your full contact information -- name, address, phone, and email -- as well as any specific return shipping instructions along with your inbound shipment.

We are more than happy to ship on a customer account when requested. To streamline this process please send a pre-paid return shipping label with your inbound shipment.